Workforce Planning

    Does your company have the bench strength to sustain top performance?

    In sports, a team’s success is often linked to its bench strength – the players on the bench who can seamlessly jump in and replace a player who is pulled due to injury or some other reason. Professional football teams don’t go into games with only one quarterback and baseball teams have players on the bench to pinch hit in case someone goes on the disabled list. It should be the same in business, where bench strength refers to the capabilities and readiness of potential successors to move into key professional and leadership positions. It is critically important because organizations continuously go through turnover, restructuring, retirement and other changes in their business.

    The Client

    Tension Corporation (formerly Tension Envelope) is a leader in the production of envelopes, packaging and automation solutions, selling directly to businesses and organizations nationwide. Headquartered in Kansas City, Missouri, with sales and manufacturing facilities across the country and around the globe, Tension is a privately held, 4th generation family-owned and operated business that has been a market leader since it was founded in 1886. While the industry has undergone significant change, Tension has remained healthy, strong and profitable, in part due to its strong track record of employee engagement and longevity.

    Whenever a key person leaves – whether in leadership, management, or line operations – the organization should have a ready successor or a plan for replacement that will avoid business interruption. “Knowing where to build a bench lineup in your organization requires a systematic effort to ensure continuity. Also, key is to developing intellectual and knowledge capital for the future, while encouraging individual advancement,” says Gary Bozza, President of WorldBridge Partners Chicago NW. “That means identifying positions that are critical to the company’s competitive advantage or are specific to your industry niche, and those with lengthy learning curves or reliance on experiential learning.”

    Bozza offers these suggestions to ensure that your team is ready when it’s time to call on your “bench strength.”

    Set your strategic direction. Start with your current mission. Is your company able to achieve its stated goals and objectives with your current team? Consider carefully your one-, three- and five-year plan and assess the talent you have on board in light of those plans. Your organization needs a game plan outlining processes, deadlines and directions for completing tasks. Ideally, departments should identify critical functions and have a game plan for each. Fostering strategic thinking in your people can help them increase their effectiveness in their current roles, while also preparing them to take on more responsibility in the future.

    Develop succession plans. Succession planning is especially important not only because of senior leadership that will eventually retire, but also because your most valued employees make up the group most at risk of leaving for another career opportunity, particularly in today’s candidate-driven market. This process may involve both hiring fresh talent, and identifying and nurturing high-potential employees. Analyze the strengths and weaknesses of your current organization, including the available talent pool. Put in place a formal evaluation process that allows all levels to communicate their interests, strengths and areas that need improvement. This will help you to understand your bench strength – or lack of it – and determine whether critical positions have one or more persons ready to successfully assume the role and responsibility of each key position.

    Make “knowledge sharing” routine. Encourage participation in team projects, company volunteering, task forces and committees. Develop a methodology for cross-functional training, which really pays off when a key player is absent, making it easier for other team members to step in. These tactics have the added benefit of providing your team with fresh perspectives and encouraging process improvement. Additionally, when routine knowledge sharing becomes part of the company’s culture, it breaks down silos and employees learn from others across the company, resulting in a stronger, more cohesive workforce. This will be especially important as we approach a labor market that is increasingly comprised of Millennials who seek mentorship and knowledge transfer from Baby Boomer colleagues. Millennials will be most attracted to employers that can demonstrate a culture of collaboration and the opportunity to interact with different people at various levels in the organization.

    Don’t do it alone. If you have to look beyond your organization to find qualified talent, consider engaging a search consultant that specializes in your niche. This will give you access to their roster of potential candidates and to passive candidates you cannot easily reach on your own. Be prepared for more competition for the best people. Scrutinize your current hiring practices and procedures and overhaul them if they are cumbersome and prolong the hiring process. It’s also important to be interviewing top talent even when you don’t have a specific need. This will ensure that you aren’t starting from scratch when the need arises. You may even find that you want to create a position for a potential leader before the need is critical.

    “Clearly, building sustainable bench strength must be part of an organization-wide talent management program with career planning woven into the process,” states Bozza. “It sets the growth course, makes employee transitions less stressful, mends gaps and develops future leaders for success. It is an ongoing, dynamic process that helps an organization keep pace with changes in the business, industry, and overall marketplace.”

    “To stay ahead of the game, current leadership must continually have its finger on the pulse of business needs and make talent pipeline management part of the everyday company culture,” says Bozza. “They must concentrate on developing a strategy for an ongoing, flexible work force management process. By doing this, organizations can ensure they have the right talent in the right place at the right time with a committed bench of talented players that will keep them on top of their game for seasons to come.”


    Gary Bozza, CEO & Managing Partner of WorldBridge Partners Chicago NW, has been winning industry awards and recognitions in talent acquisition for the last 26 years, following a highly successful 18-year career as Vice President of National Accounts and Director of Midwest Sales primarily at MOORE (now RR Donnelley). Gary’s business is dedicated to helping Owners, CEOs and Presidents hire industry talent, drive new revenue, optimize operations, and maximize enterprise valuation. His firm specializes in executive recruitment and coaching owners on how to improve the eight key drivers of business value from the “buyer’s eyes.”

    Contact Gary today at (847) 550-1300 ext. 33 or [email protected]